There’s no setup required on your end—this feature will be automatically enabled for your account.
What is Two-Factor Authentication (2FA)?
2FA is a common security feature used by services like online banking and email providers. It adds a quick extra step during sign-in to verify your identity.
Here’s how it works: When you sign in to My Family Room, you may occasionally be asked to enter a verification code.
- If your account has a mobile number, the code will be sent to you by text message.
- If no mobile number is on file, the code will be sent to your email.
At the code prompt, you have the option to resend the code using the other method, if available.
When you enter the code, you can choose to “Remember this device for 30 days”. If selected, you won’t be asked for another code on that device/browser during that time.
This simple extra step helps protect your account, especially if your password is ever lost or stolen.
*Note: Verification codes sent by text message are provided at no cost by UCDSB, but your mobile carrier may apply standard text message or data rates depending on your plan.
Frequently Asked Questions (FAQ)
Q: Why is this change being made?
A: We're introducing 2FA to help protect your personal information and prevent unauthorized access to your account. It’s an added layer of protection that’s becoming standard in many online services.
Q: Will I need to set anything up?
A: No setup is required. 2FA will be enabled automatically on your account in September 2025.
Q: How does 2FA work?
A: When signing in, you may be asked to enter a verification code. This code will be sent to your phone (via text) or email. Once you enter the code, you’ll be logged in as usual.
Q: Can I choose between text or email for the code?
A: By default, codes are sent by text message if your account has a mobile number. If not, they’re sent to your email. At the code prompt, you also have the ability to use other method if available.
Q: Will I have to do this every time I sign in?
A: Yes and No, you will be prompted to enter a verification code each time you sign in. However, you'll have the option to "Remember your device for 30 days", which means you won’t be asked for a code again on that device during that time—unless you clear your browser cookies or switch devices.
Q: What if I don’t receive the verification code?
A: If you don’t receive a code, check your spam or junk folder (for email), or ensure your phone number is up to date. You’ll also have the option to try again or choose a different method if needed. If neither your email or text is working, contact support.
Q: Who can I contact if I need help?
A: Our Help Team is here to support you. Click 'Contact Us' for assistance.
