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Your primary email address is your My Family Room username and the main channel the school uses to send notifications. Because it is tied to identity and student records, only support staff can update it. Here’s how to request the change and what to expect.
1. Gather the details the support staff will need
Before you contact support, have these items ready:
- Your current (old) email address - The new email address you wish to use - Your child’s full name and homeroom/grade (if you have more than one child, list them all)
Having this information on hand lets staff verify the correct account quickly.
2. Contact My Family Room Support
Let us know you need to update the primary email address on your My Family Room account. Use the 'Contact Us' option below and provide the details you gathered in Step 1. Support staff may need to verify your identity by communicating via your old email address or by asking a few verification questions, to ensure the request is legitimate.
3. Wait for confirmation from the support team
Most changes are completed within one business day, but processing times can vary. You will receive a confirmation email once the update is finished. If you do not see it within two days, check your junk folder or reply to your original request email.
4. Sign in with your new email
After you receive confirmation:
- Sign out of the app or website (if you were still signed in). - On the sign‑in screen, enter your new email address and your existing password.
If you use a password manager or saved browser credentials, update them so you don’t get locked out later.
5. Update alternate contact information (optional)
Once you’re signed in with the new primary email, you can still edit your alternate email address and phone numbers yourself under Profile → Edit.
Frequently Asked Questions
What if I no longer have access to the old email address? Tell the support staff. They will ask a few extra questions to confirm your identity before updating the record.
Will I lose my money in my eWallet or historical data? No. Your My Family Room history stays with your account. Changing the primary email only alters how you sign in and where new notifications are sent.
Can I request the change during the summer? Yes, support staff are available during the summer.
If you have any other questions, contact support by clicking the 'Contact Us' link below. |
