We’re here to help if you encounter any issues. Below are steps to take if you run into common problems when viewing your child's report card.
Report Card Shows Incorrect Information (e.g., Attendance, Grades)
If you notice any incorrect information on your child’s report card:
Contact Your School’s Office
For corrections related to attendance, grades, or other personal information, please contact the school office directly. The school’s administrative team will handle any necessary updates.
The Report Card File Doesn’t Load Correctly
If the report card does not load properly, try the following steps:
Refresh or Retry:
Sometimes, simply refreshing the page or reloading the file can solve minor loading issues.
Check Your Connection:
Ensure your device is connected to a stable internet connection.
Clear Cache and Cookies:
If you’re using the web version, clearing your browser’s cache and cookies can often resolve loading issues.
Try a Different Device:
If you’re using a mobile device, you might try accessing the report card from a desktop or laptop computer.
Contact Support:
If the issue persists, please contact our support team by clicking ‘Contact Us’ below, provide any details you have, such as the device and browser or app version you're using. This helps us troubleshoot more effectively.
