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Request a cash out
Note: Submitting a cash out disables your My Family Room eWallet. The cash out process is mostly intended for users who will no longer require use of their My Family Room eWallet, however, once cash out processing is complete, you can request to have it enabled again if required.
To request a cash out, follow these steps:
2. Select your profile icon in the top right corner * Follow additional App or Website instructions below
App: 3. Select your eWallet balance or the arrow next to it 4. Select the 3 dots in the top right corner 5. Select "Request cash out" Website: 3. Select the 3 dots to the right of your eWallet balance 4. Select "Request cash out"
You will be presented with two options listed below.
Cash out Options PAYPAL (recommended) - you can use this option to have the balance of your eWallet sent to a PayPal account. Refunds via PayPal electronic transfer are normally processed within 10 business days.
CHEQUE – you can use this option to have the balance of your eWallet mailed to you via cheque. Cheques are normally delivered within 20 business days, barring delays to mail delivery timelines.
If you have questions or require assistance, please use the Contact Us link below.
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