|
Error While Paying?
If you receive an error message when trying to use the Online Payments service here are some things you can try: - Repeat the process one more time - Confirm you have a reliable internet connection (Note 1) - Try using a different device (Note 2) - Try using a browser instead of the mobile app or vice versa (Note 3) - Try using a different web browser (Note 4)
Note 1: If you’re note sure if your internet connection is reliable you can check by browsing the internet or streaming video online through services like YouTube. If you find that your connection is abnormally slow or your unable to browse at all we suggest contacting your internet or cellular service provider for further troubleshooting.
Note 2: To rule out a potential issue with the device you are using, try using a different device. If you have access to a different computer or device try logging in at www.myfamilyroom.ca to see if the issue persists. Be careful with your My Family Room credentials if using an un-trusted device.
Note 3: If you are using the mobile app to accept or pay for the event and it’s not working try using the internet browser on your device to go to www.myfamilyroom.ca, or if you are having problems on the My Family Room website try using the mobile app if you have access to it.
Note 4: If you are on a computer using the www.myfamilyroom.ca website and accepting the event isn’t working try using a different internet browser if available. Typically, computers have more than one internet browser installed on them, some examples of internet browsers are: - Google Chrome - Microsoft Edge - Firefox - Internet Explorer
Contact Us!
If you need any help, please feel free to contact My Family Room support by clicking on the Contact Us link at the bottom of this page.
Please include the following details if possible/applicable: - My Family Room website or mobile app (indicate iOS or Android device)? - Internet browser version (ie. Firefox, Chrome, Internet Explorer, Edge) - Date and approximate time that you received the error - Text of the error message (or screenshot/picture of message) - Name of event - School name - Child name
If you have questions or require assistance, please use the Contact Us link below.
|
