Skip Navigation LinksMy Family Room - Help > Managing Your Account > Troubleshooting

IT-MFRP: I’m not getting notifications. What should I do?

Martin, Tim Application Support
2016-08-11 1:13:47 PM 2024-07-31 12:00:00 AM
(0 ratings)
I’m not getting notifications in My Family Room. What should I do?
          
Not Getting Notifications?

If you are not receiving any of the different forms of notifications you should check your notification preferences in your My Family Room account, however, if the child has turned 18 years old access may be denied to personal school information, to have this changed the student must inform the school to enable My Family Room access. 

 To check your contact information, follow these steps:   

   1.  Log into My Family Room
   2.  Click on PROFILE tab
   3.  Verify phone number and/or email address
   4.  Verify your options under GLOBAL CONTACT PREFERENCES
   5.  Click on CHILDREN tab
   6.  Verify your options under CONTACT PREFERENCES for each child.
  

If you find any discrepancies in your contact information, click here, or for discrepancies in your contact preferences, click here.


If you require assistance please use the Contact Us link below.





Related articles:

IT-MFRP: How do I change my contact/notification preferences?

IT-MFRP: How do I update my contact/personal information?

IT-MFRP: How do I log into My Family Room for the first time?


Leave Feedback

Your Rating

Can't find what you're looking for? Contact Us

© 2005-2024 Upper Canada District School Board. All Rights Reserved.