IT-MFRP: Why am I not receiving My Family Room email?

Emails from My Family Room (or UCDSB) are not in your Inbox?

Many email providers automatically filter messages and decide which items are considered Junk or Spam. If you're waiting for a confirmation or notification email and don't see it in your Inbox, please check your Junk, Spam, or Other folders first.

If you discover that a message from My Family Room or your school was misrouted to your spam folder, you can create an email rule or filter to ensure that future messages are delivered straight to your Inbox.

💡 Tip: When creating your rule, make sure to whitelist or safely allow all email coming from the domain ucdsb.on.ca so you never miss important school board updates.

Each email platform manages this differently. Below are quick shortcuts to the setup instructions for the most popular email applications:

• Gmail: Create rules to filter your email
• Yahoo Mail: Manage filters in Yahoo Mail
• Outlook / Microsoft: Use inbox rules in Outlook

📖 Related Resources

If you have other questions or require further assistance, please click the Contact Us link at the bottom of the page, or check out these related articles:

• IT-MFRP: How do I register my child for school?
• IT-MFRP: How do I log into My Family Room for the first time?
• IT-MFRP: How do I update my contact/personal information?
• IT-MFRP: Why can’t I log into My Family Room?