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IT-MFRP: How can I reset my family room password?

Fairbourn, Gord Application Support
2023-04-21 11:40:10 AM 2026-07-07 12:00:00 AM
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IT-MFRP: Why can’t I log into My Family Room?

Provided email or password incorrect?

How to reset password in My Family Room

Goto my family room: https://myfamilyroom.ca/signin

Click on the Forgot password.

 

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Type in your email you use for your my family room and click on send.

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You'll get an email with a link in it to help you get signed back in. Be sure you check your entire email; it may have gone to junk or spam folder.

Click on the Rest my password link, this will open the reset password website for my family room.

Type in your new password and retype it in, make sure you meet the criteria or you won’t see the Create button appear.

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Once you’ve typed in your password and retyped it in with the correct criteria’s you’ll see the create button appear just below. Each criteria section will appear with a green checkmark when the criteria has been met.

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Just click on Create and your password will get updated for your my family room.


*Note: 
If you don't receive the email, check the Spam/Junk folders for emails from My Family Room; for more information go here: Why am I not receiving My Family Room email?  

New to My Family Room?
 
If you just signed up at your school, you may need to complete your registration process by clicking on the registration link sent to you via email. Check your email to see if you have received a message from My Family Room. It could be in your SPAM or Junk email depending upon your email provider and your personal settings.
For more help with this issue, click here!
If you have questions or require assistance, please use the Contact Us link below.




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