When am I Refunded?
If an event is canceled or a child cannot attend an event that has been paid for you can request a refund from the child’s school, however, if an event was marked as “non-refundable” it is at the school/event coordinator’s discretion and a refund might not be granted.
Typically, if an entire event has been cancelled and it is a refundable event the school will automatically refund back to the guardians My Family Room account/eWallet.
The amount of time to receive a refund will vary, due to processing time required by school staff, and depending on the original method of payment. If you have not received a refund for an event within 10 business days of when the event was cancelled, you should contact the school. School contact information can be found through here.
Refunds for an event that was paid for online are always returned to the parent’s account who originally paid for the event.
If you require assistance please use the Contact Us link below.
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How do I get a refund on the entire balance of my My Family Room account?
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What is an eWallet?
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