IT-MFRP: I'm locked out of My Family Room

December 12, 2018 08:12

Symptoms
Author	Warren, Wayne	Affected Service	Application Support
Created	2018-12-12 8:27:32 AM	Next Review	2025-08-31 12:00:00 AM
Third Party Ref		Feedback Rating	(0 ratings)
Your account is locked out because of too many failed attempts.
Workarounds
Need to unlock your account? Are you getting this message: "Your account is locked out because of too many failed attempts?" The easiest way to unlock your account is to reset your password using the 'Forgot password' option at the My Family Room login screen: More information about resetting your password can be found here: How can I reset my password? If you are having issues resetting your password, please contact support by using the Contact Us link below. Note: The 'Password Reset' email may be in your spam/junk folder, for information on how to set a rule on your email so you don't miss our emails click here: Why am I not receiving My Family Room email? If you have questions or require assistance, please use the Contact Us link below. Related Articles: IT-MFRP: How do I update my contact information?
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